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Upgrade to a supported version of Office (Office 2013, Office 2016, or Office 2019).įor more details, see Office 2010 support lifecycle. Recently, I have purchased new subscription of Microsoft 365 essential, I have created some users on exchange online, These all users are working fine in outlook online but when I am configuring them for Outlook 2013 desktop version, It is not accepting the password and I am getting continuous password prompt on Outlook. Upgrade to Office 365: FastTrack Center available for migration assistance to Office 365 for qualifying purchases. Theoretically, Outlook 2010 could work with Office 365 services until the extended support end date: October 13, 2020.īy the way, since Outlook 2010 will reach its end of support in the nearly future, for users who are still using Outlook 2010, it is recommend to do the following to prepare for end of support: Only those that have extended support may continue to work with Office 365, although with reduced functionality. Office 365 works with any version of Outlook that is in mainstream support, which includes the latest version of Outlook 2016. If finding the global catalog server was the issue, the problem should now be resolved and the email account should now properly add.As described in the following document: Latest updates for versions of Outlook reopen Microsoft Outlook and run through your profile set up. Outlook limits the number of results displayed in order to speed up the search results in cached Exchange mode. Make a String Value (REG_SZ) with the name DS Server and enter the value as the FQDN of your global catalog services domain controller, .Īfter that has been done. After doing so locate the following key: HKEY_CURRENT_USERSoftwareMicrosoftExchangeExchange Provider. It is always a good practice to backup the registry before making changes so to do so select “Computer” at the top of the tree, then click File > Export. 
To do so, first close outlook then open up the registry editor (regedit). In order to fix this I created a registry entry that manually pointed the laptops to our domain controller handling global catalog. It turns out that the new laptop was not able to see our domain controller as the global catalog server and hence was not able to find our mail server via Active Directory. The laptop was running a fresh installation of Windows 8 Pro along with Microsoft Office 2013 so I was fairly confident nothing was corrupt. Outlook must be online or connected to complete this action.” The laptop was connected to the same network as the exchange server and able to see the server so I was unsure at first what was causing the error. During the process Outlook informed me that, “The connection to Microsoft Exchange is unavailable. I ran across an interesting issue today while setting up a new laptop in which I was getting an error while trying to add a new email account.
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